We have a huge amount of Hilton honors points as we transfer our timeshare points over. We were in the Ocean Tower. They are no longer honoring the confirmed total cost of stay they displayed at time of booking and provide via email. Diamond members have their own dedicated phone line, why couldn't Gold members get that but we have to speak with Filipino representatives that didn't understand English. I inform them that was all the money I had for the trip.
Wedding Block was set up and all the guests were pleased with their interaction with staff. He never apologized for any inconvenience or anything! Make your vacation worth it by booking the best hotels through Doubletree. I advised Wilma that the security staff had failed to support or protect my family and instead supported the taxi driver despite his threatening behaviour during the journey and in the hotel lobby. The general manager robin warren should be embarrassed and the executives should have her fired. Please report any violations to our.
We went to our room walked in and it smelled like skunk so bad it made us sick. What I have an issue with is since I missed the first day it canceled my entire stay that I got for a reduced rate. Then when we complained the next night. The saleswoman starts to pout and do some grumpy faces as she tells me she can see if her manager has any deals. I asked if he had heard about the incident in our room. They said ok…10 mins…went by and then I called again…and they said that the maintenance guy will be there in few minutes…it took another few mins. I was told they are from Boston, but I remain doubtful.
Given the above experience we need to exit as soon as possible. When I asked her what that would do to corrrct the situation she told me nothing. I advised him that it was, in fact, a real estate transaction because of the transfer of a deed. The hotel looks good, did not use the gym, but it looked good, room clean and comfortable, great easy access from the airport. The front desk people were very good but our coordinator was less to be desired with one promise after another and she was always changing what she said.
He would not give us bottom line info on price until well into the second hour. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. So as a result my entire leg is swollen from being bitten. It gives you a choice of hotels with the rates attached to it. The front desk manager Taylor, was rude and very unprofessional.
Then I don't think they should be in customer service. As a consumer, I do not appreciate being dismissed and treated in such a discriminatory manner. If your hotel was limited with double beds perhaps your chain and the housing dept. My room was beautiful but Smelled of weed. The room was not fully cleaned and there was dust on floor around furniture. Never should ones safety be compromised. This hotel was old but clean.
When we checked out they said we would get a free night for our issues we had. That shouldn't be too hard. My door was shut but it was not locked. I also have approximately one third of a page worth of complaints that I would like to have taken care of that the management has not corrected in the almost one year that I have been employeed here. While I understand that the hotel is offering a discount I find it to be illegal to allow the bride and groom to sign an agreement which prohibits me from using my points at this location. None of this was done. The rooms are dated with a strong smell of mold, mold could be seen on the floor, air-condition, doors and everywhere.
The food is plentiful, with offerings for meat eaters, and vegetarians, alike. There are just no rooms available for me. Anonymous To whom this may concern: I would like to bring to your attention an employee in the complimentary breakfast staff who as created an hostel, disruptive work environment. Answer 1: The phone number for Hilton Worldwide is 703 883-1000. We were promised adjoining ocean-facing rooms. The Pros: The manager Raphael of the Spa did contact me and give me his personal cellphone number and accommodated me and guest for a Spa Day on Sunday. I spoke with Mayte Garcia Aramberry, Front Office Assistant Director who told this would occur and nothing has happened.
We made it clear that we were not interested. But the receipt emailed to me does not say this! I booked a room online and was guaranteed late arrival, I arrived at 11pm and was told that they sold my room since I was late. I ask for early check-in, never happen even though they had 6 school activities and I were not notified of that the day I made the reservation. He told me 913 was his room, he had the key to prove it, and I needed to get out. For that price I thought I would give it a try. I will never stay at a Hilton Hotel again. She just kept saying it was not billed to my account.
Absolutely not according to the manager. As so many have stated I am wondering if this is simply a place to vent your frustration with other Hilton members as, not unlike their webpage for customer service, it seems as if no one actually cares about making a change and or listening to their customers. I told the young lady on the phone to reevaluate who she is working for and consider a more ethical choice given their horrible reputation that she is supporting. Prefer help on social media? He took immediate ownership of the problem and is working on a solution. Or, at least at once it did as it allowed me to travel to places I otherwise might not have had the opportunity.